FREQUENTLY ASKED QUESTIONS
ACCOUNT & CREDENTIALS
What email do I use to access my account?
What email do I use to access my account?
Use the same email address associated with your John I. Haas shopping portal account. Your account information has already been migrated to YakimaValleyHops.com. Signing in is easy, simply enter your email address and then enter the 6 digit code from the 2 factor authentication email. No passwords needed!
Do I need to create a new account?
Do I need to create a new account?
In most cases, no. If you previously had access to the John I. Haas shopping portal, your account has already been migrated. You simply need to sign in for the first time and verify that your information is accurate and complete. If you already have an account with Yakima Valley Hops then you can continue signing in as usual.
What if I do not remember which email was used for my Haas account?
What if I do not remember which email was used for my Haas account?
We're here to help, so simply call, email, or chat with us. Please include your brewery name, location, and any email addresses that may have been used. We will help locate your migrated account or set up a new one if needed.
Can multiple team members access the same brewery account?
Can multiple team members access the same brewery account?
Your Yakima Valley Hops Craft Account gives your team the flexibility to manage purchasing in one place. Add unlimited users and locations, streamline ordering across multiple facilities, securely store payment methods for approved buyers, and access account-wide order history. Whether you're managing a single brewery or multiple locations, your account provides the tools to keep ordering efficient while maintaining visibility and control. And if you need help, our customer support team is just a chat, email, or phone call away.
If I have some questions about my account, what should I do?
If I have some questions about my account, what should I do?
We’re here to help. Chat with us in the green chat bubble on YakimaValleyHops.com, email us at info@yakimavalleyhops.com with your brewery name, location, and any email addresses that may be associated with your brewery. If you would like a hands-on tutorial, please call us at 509-245-6363 and we will guide you on your way!
ORDERING & PURCHASING
Where do I place spot hop orders now?
Where do I place spot hop orders now?
All spot hop purchases previously made through shop.johnihaas.com should now be placed through YakimaValleyHops.com. This offers you a streamlined ordering experience backed by the hop experts you already trust.
Will the Haas shopping portal still be available?
Will the Haas shopping portal still be available?
Yes, the Haas Brewer's Portal is currently being updated to provide improved tools and resources for brewers. The Haas portal will continue to evolve as a resource for contract and account management, while spot purchases are now available through Yakima Valley Hops.
Can I still buy Haas products through Yakima Valley Hops?
Can I still buy Haas products through Yakima Valley Hops?
Yes. Yakima Valley Hops is part of John I. Haas, giving brewers access to a wide range of hop varieties, advanced hop products, and brewing solutions. Haas products include efficiency-focused formats like LupoMAX®, Incognito®, Spectrum®, FLEX®, HopAid® Antifoam, and more.
Will my previous Haas order history be available on YakimaValleyHops.com?
Will my previous Haas order history be available on YakimaValleyHops.com?
If you need help locating previous order details, invoices, or product information, please contact your Haas sales representative or our support team.
Can I still work with my Haas sales representative?
Can I still work with my Haas sales representative?
Yes. Your Haas relationship remains important. Yakima Valley Hops is now supporting online spot purchases, while Haas sales and support teams remain available for broader account needs, contracted volume, technical brewing support, and advanced hop product guidance.
PAYMENT, TERMS, & SHIPPING
How can I pay?
How can I pay?
The quickest and easiest way to pay is always via credit card. Transactions are processed safely and securely and we do not have access to your credit card information. It is also easy to connect your bank account at checkout and enable ACH Bank Transfers.
How does shipping work now?
How does shipping work now?
Shipping options and rates will be shown during checkout based on your delivery location, address, and size of order. If you have specific freight needs, large-volume orders, or special delivery requirements, contact our team or simply leave a note on your order. You will also receive an email with your live tracking so that you can follow the shipment as closely as you'd like.
How long does it take to fulfill my order?
How long does it take to fulfill my order?
We pride ourselves on fast shipping, attentive customer service, and accurate fulfillment. This means that most orders are fulfilled same day/next day, but we will happily accommodate expedited shipping requests as best we can. We can also hold orders for you before shipping if that works best for you. Again, just let us know!
GET TO KNOW YAKIMA VALLEY HOPS
Who is Yakima Valley Hops?
Who is Yakima Valley Hops?
Yakima Valley Hops is the online purchasing destination for brewers seeking spot hop purchases and specialty hop products. As part of the John I. Haas family, we provide access to the same trusted hop expertise and high-quality products, along with a convenient platform designed to make ordering simple and efficient.
Why is Haas moving spot purchases to Yakima Valley Hops?
Why is Haas moving spot purchases to Yakima Valley Hops?
Yakima Valley Hops is built for fast, easy online ordering. Moving spot purchases to YVH gives brewers a streamlined e-commerce experience while preserving access to established relationships, Haas products, brewing expertise, and support.
Who should I contact if I need help?
Who should I contact if I need help?
Contact the Yakima Valley Hops customer support team (phone, email, or chat) for login help, ordering questions, payment setup, account set up, or shipping questions. If you have an established Haas sales rep, they will continue to be your go-to for contract, product, or technical brewing questions.
How do the prices compare to what I'm used to?
How do the prices compare to what I'm used to?
Prices should be very close to what you are used to paying on shop.johnihaas.com, but it is important to highlight that we offer additional discounts when ordering by the full case (44 pound increments) or by the pallet (440 pound increments). So when you order by the case the price should be similar to what you've previously paid.

