1. Tracking Info:
You should have received a shipment notification when the shipping label was created. This doesn’t mean your shipment has left the warehouse, it just means we started the process. Our production team is fast -- I mean, really fast. Your order should be out the door within 8 hours of the label being printed.
*Your tracking info should be on both of your first emails.
If you haven’t received a notification, it’s most likely because we haven’t printed the label yet. Our warehouse is closed Saturday and Sunday, so we won’t print the label until Monday if the order was placed on Friday. If neither of these are true, check your spam -- sometimes emails from YVH go there. You have the incorrect email saved on your account. This is rare, but sometimes happens. You may need to log into your account and check the emails you have saved. Something that would be helpful for you to track future orders is to download:
Download FedEx ship manager -- but keep in mind, it will only work for residential addresses.
2. I got the wrong order:
Oh no! We’re so sorry that happened. I guess the guys in production are allowed a mistake occasionally. Attached is a return label for the surprise products we tried to sneak in your package.
All info about this order is helpful so if you don’t mind sending us a pick of the packing slip with signature, we’ll record that info to help us with future errors and consistencies we see that may be causing repeated errors.